Account Data and How It Is Used
VPNPan does not require an email address. An account can be created with a username and password, without providing a registration email. The account system processes usernames, data used to verify passwords, subscription status, and traffic usage to authenticate users, provide subscriptions, check allowances, and handle account requests.
Order records include the selected plan, amount, payment status, transaction reference, and refund outcome. These details are used to confirm payment, deliver subscriptions, and resolve billing disputes. Descriptions and attachments submitted through support tickets are used to investigate the reported issue. Do not include passwords, complete payment credentials, or private information unrelated to the issue in a ticket.
No-Logs Policy and Connection Data
VPNPan follows a no-logs policy: it does not record which websites users access through international routes, store browsing content, destinations, or DNS query history, or create activity records linking accounts to websites visited.
Session status needed to provide a connection is processed temporarily while the connection is active and is not retained as connection history after the session ends. VPNPan does not keep connection logs that can be used to trace an individual's browsing activity. Aggregate account traffic usage is used to calculate allowances and does not include destination websites or page content.
Website access records processed for security are managed separately from activity on subscription routes and are not used to build user browsing profiles. The no-logs policy does not mean account, order, and support ticket data are never processed.
Site Analytics and Browser Storage
Website analytics help us understand page visits, referral categories, and feature clicks, and check for page issues and whether entry points are working. Analytics are limited to this website. They do not collect content from third-party websites accessed through subscription routes or use passwords or subscription credentials as analytics parameters.
Cookies and local storage are used to maintain login status and save language preferences and essential interface settings. Login credentials let the user panel recognize the current session. Do not share them with others. On a shared device, log out after use and clear browser data as needed.
You can clear or restrict storage in your browser settings. Doing so may require you to log in again, and preferences may return to their defaults. Clearing browser data does not automatically delete your account or orders on the server.
Third-Party Payments and Data Sharing
Payment methods include Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment service or transaction network, and their respective policies govern their data handling. VPNPan receives the transaction reference, amount, and payment result needed to verify an order. You do not need to provide your third-party payment account password to this website.
USDT transaction records may be visible on public transaction networks; USDT should not be treated as a way to conceal transaction relationships. Except where necessary to provide the service, handle user requests, or meet applicable legal obligations, VPNPan does not sell account data or provide advertisers with activity data from subscription routes.
Data Retention and Deletion Requests
Data is retained according to its purpose: account and subscription data is kept until the service relationship ends and necessary settlement is complete; order and refund records are kept until applicable financial, dispute-resolution, or legal retention obligations end; support tickets and website operation records are kept only for as long as needed to resolve issues and maintain security. When the purpose has been fulfilled and there is no basis for further retention, data is deleted or de-identified.
You can log in to the panel and use the support ticket portal to request access to, correction of, or deletion of account data. Account ownership will be verified before processing. If an order or dispute is still ongoing, or records must be retained by law, VPNPan will explain what cannot be deleted immediately and why. Deleting an account may make subscriptions and historical records unavailable.
Policy Updates and Questions
Updates to this policy will be posted on this page, and the last-updated month at the top will be revised. Significant changes to data collection, processing purposes, or user rights will be explained through an on-site notice. Where separate consent is required, simply continuing to browse will not replace the necessary confirmation.
To ask about specific data uses or raise a concern about how data was handled, submit a support ticket through the user panel and describe the account matter and your request. Subscription rules are set out in the Terms of Service.