Browse Routes by Region
The region tells you where your connection exits; the route type tells you how it gets there. These are separate factors, and geographic proximity alone doesn’t determine connection quality.
| Country / Region | City | Route types | Streaming support |
|---|---|---|---|
| Asia Pacific | |||
| Japan | Check dashboard listings | IEPL | Check based on exit location and platform rules |
| Japan | Check dashboard listings | Relayed | Check based on exit location and platform rules |
| Japan | Check dashboard listings | Direct | Check based on exit location and platform rules |
| Hong Kong | Check dashboard listings | IEPL | Check based on exit location and platform rules |
| Hong Kong | Check dashboard listings | Relayed | Check based on exit location and platform rules |
| Hong Kong | Check dashboard listings | Direct | Check based on exit location and platform rules |
| Singapore | Check dashboard listings | IEPL | Check based on exit location and platform rules |
| Singapore | Check dashboard listings | Relayed | Check based on exit location and platform rules |
| Singapore | Check dashboard listings | Direct | Check based on exit location and platform rules |
| North America | |||
| United States | Check dashboard listings | IEPL | Check based on exit location and platform rules |
| United States | Check dashboard listings | Relayed | Check based on exit location and platform rules |
| United States | Check dashboard listings | Direct | Check based on exit location and platform rules |
| Europe | |||
| Switzerland | Check dashboard listings | IEPL | Check based on exit location and platform rules |
| Switzerland | Check dashboard listings | Relayed | Check based on exit location and platform rules |
| Switzerland | Check dashboard listings | Direct | Check based on exit location and platform rules |
| Other Regions | |||
| Other Covered Regions | Check dashboard listings | Check the route labels shown in the dashboard | Check based on exit location and platform rules |
Swipe horizontally on narrow screens. This table doesn’t show live connection metrics and isn’t a substitute for the route list in the client.
Asia Pacific: Start with everyday browsing
Japan, Hong Kong, and Singapore are useful starting points for comparing popular locations, but proximity doesn’t mean a shorter network path. Local carrier routing, time of day, and the location of the website all affect results. First check that the target service allows access from that region, then try your usual browsing tasks.
North America and Europe: Check the target service’s region first
If you need a US or European exit, prioritize the target service’s regional requirements rather than switching repeatedly to match a location label. A Swiss exit isn’t necessarily treated like one in another European region; platforms use their own IP geolocation databases. If a service reports a region that doesn’t match the route name, save the notice and contact support by ticket.
IEPL vs. Relayed vs. Direct Connections
These are common network architectures, not guarantees of any route’s performance. Evaluate route labels alongside your actual experience.
IEPL
For a more consistent connectionIEPL generally refers to an international Ethernet private line. This architecture uses dedicated resources for cross-border transmission before reaching the target service through an exit point, reducing reliance on public international routes. The connection still includes the link from your device to the entry point and from the exit point to the target service. Local Wi-Fi congestion, website issues, or mismatched client rules can’t be fixed by a dedicated-route label alone.
Dedicated resources usually cost more to procure and maintain, making them a potential fit for tasks where session continuity matters, such as streaming AI responses, remote work, and ongoing transfers. Cost differences don’t mean this service charges extra by route type; check the dashboard for available routes and plans. Test with your usual tasks end to end rather than relying on a successful connection message.
Relayed
Compare entry and exit pathsA relayed connection sends traffic to an entry point first, then onward to an exit point. This gives routing more flexibility: a suitable entry point and onward path may help when your local network has a poor direct route to the exit. But if the entry point is congested or the path detours, a relay may perform worse than a direct connection. An extra network hop doesn’t automatically mean a faster connection.
Relay costs mainly come from entry resources, forwarding, and exit resources; actual differences depend on the full route configuration. Relayed connections are worth comparing for everyday browsing, document collaboration, and general media use. When testing, keep the exit region the same to help identify whether a change comes from the route or from how the target service treats different regions.
Direct
Compare performance on your local networkA direct connection generally connects the client to an international entry or exit point without an additional service-side relay. The path is simpler, but performance depends more on your local carrier’s international routing and current network conditions. The same direct route may perform differently on different networks or at different times, so the route name alone isn’t a substitute for testing.
Compared with architectures that use additional forwarding or dedicated resources, direct connections generally involve fewer resource stages. That doesn’t mean every direct route is cheaper or only suitable for light tasks. If your usual websites load smoothly and long sessions stay connected, a direct route can work well for everyday use. If you keep getting disconnected, compare other route types in the same region and avoid changing too many variables at once.
Choose an international route for your needs
Start with what you need to do, then choose a region and route. Once you find a suitable option, save it for regular use instead of switching without a reason.
Everyday browsing
For research, documents, or international websites, start with a common region allowed by the target service. On the same local network, open the websites you usually use and check whether pages load fully, images keep loading, and downloads finish. An issue with one site doesn’t necessarily mean the whole route is faulty; check another site to compare.
Choose a route that gets the job done smoothly; there’s no need to replace a connection that’s already working just because another route has a different label. If slowdowns happen only during busy periods, pause background syncing and large transfers first, then compare a relayed or IEPL route in the same region. This helps separate local resource usage from cross-border routing issues.
Video and streaming
Streaming depends on the platform’s regional rules, your account access, and a sustained connection. An exit region that meets the requirements doesn’t guarantee that a particular title will be available. The same platform may show different content based on your account, licensing, or how it identifies your IP address. Check playback after signing in rather than assuming support based on whether the homepage loads.
First confirm that the title plays, then check whether playback stays smooth and resumes after seeking. If the page loads but the video won’t play, note the error and check your account access and exit region. If you need to switch routes, compare different paths in the same region first. For more platform-specific checks, see Streaming Access. Changing routes isn’t a universal fix for playback errors.
AI Tools
ChatGPT, Claude, Gemini, Copilot, Midjourney, and Cursor each have their own regional policies and account requirements. Before choosing a route, check the service’s official guidance to confirm that your region and intended use are supported. Sign-in, web chat, IDE extensions, and API requests may also take different network paths. Opening a website in your browser doesn’t mean your development tools are using the same connection settings.
Test streaming responses with a complete conversation: submit a typical task and check that the response streams continuously and file uploads finish successfully. Once you find a suitable exit, keep the session environment consistent and avoid switching regions during sign-in or a task. A network connection can’t guarantee that you’ll pass a platform’s risk checks; if your account is restricted, start by reading the platform’s notice. See the AI Tools Guide for configuration details.
Gaming
Games are more sensitive to connection stability, server location, and client routing. First check that the game allows network acceleration connections, then find out which service region it connects to. A route location with a similar name to the game’s service region is only a starting point for comparison; traffic may still pass through other regions, so map distance alone can’t predict performance.
Use the game’s network diagnostics and in-game experience to evaluate the connection rather than relying on website loading speed. Also check that the client rules include the game process and handle its traffic correctly. This page doesn’t promise compatibility or performance for specific games. If your current configuration doesn’t meet the game’s requirements, follow the game’s official guidance and the dashboard’s support information.
Work and remote collaboration
Video meetings, remote desktops, cloud storage, and code repositories have different needs. For meetings, check audio and video continuity; for remote desktops, check responsiveness; for file transfers, confirm that files arrive intact. Work accounts may also be subject to organizational regional policies or access requirements, so confirm that your setup complies with your organization’s rules.
Running your organization’s access tools alongside the VPNPan client may cause conflicts with route priorities or DNS resolution. Don’t change company settings on your own just to connect to an international website; ask your organization’s administrator to confirm the appropriate rules. Before an important meeting or transfer, run a full test on the network you plan to use and keep a working route as a backup.
Test connections and document issues
“Connected” in the client means a connection has been established. You still need to check whether it works for your intended task in the relevant app.
Keep conditions consistent and compare one change at a time
First make sure the latest subscription has been imported into the client, then choose a route from the list currently available in the dashboard. Keep your local network, target app, and task consistent during testing. After switching exits, wait for the app to reconnect before judging the result. A browser may keep using an existing session; if needed, close the target page and reopen it.
When an issue occurs, change just one variable. For example, keep the exit region and switch only the route type, or keep the client settings and change only the local network. If you change the region, client mode, and target app all at once, it’s difficult to tell what fixed the problem. Once you find a combination that works reliably, save it instead of repeatedly trying unfamiliar routes.
Send error details in a support ticket
When contacting support, include your operating system, the route name shown in the client, the app you’re using, the approximate time of the issue, and the exact error message. Describe whether you can’t connect at all, only part of a page loads, or a long-running task gets interrupted. Before sharing a screenshot, hide your username, subscription URL, access credentials, and private content. Don’t post this information in a public discussion area.
Windows / macOS / iOS / Android / Linux are supported platforms, and you can connect unlimited devices at once. Client settings and local networks can still vary between devices. If one device has connection issues, compare the same task on another device to narrow down the cause. For first-time setup, see the Guides; for connection issues, visit the Help Center.